Co-worker, Butler, or Coach? Designing Automation for Work Enrichment
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A3 Kirjan tai muun kokoomateoksen osa
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2024-10-22
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en
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21
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In the ongoing industrial revolution, AI-powered automation systems arrive at workplaces, taking over many tasks and even entire jobs. To avoid the dystopias of this development, the 5th Industrial Revolution must focus on a human-centered future of work. This is not possible by only focusing on technology, but we also need to develop human-centered design approaches for the AI era. This chapter introduces three levels of work enrichment design to enrich potentially monotonous work with highly automated systems. The first level aims to ensure decent work and a feeling of achievement for employees working with AI co-workers. The second level makes work more motivating with automation that fulfills employees’ basic psychological needs like a butler. The third level of automation design coaches employees to flourish and live a good life. The chapter contributes both to science and practice by introducing the concept of work enrichment and a related framework.Description
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Roto, V 2024, Co-worker, Butler, or Coach? Designing Automation for Work Enrichment . in R Rousi, C von Koskull & V Roto (eds), Humane Autonomous Technology Re-thinking Experience with and in Intelligent Systems . 1 edn, Palgrave Macmillan, Cham, pp. 45-65 . https://doi.org/10.1007/978-3-031-66528-8_3